Gold Star Heater

At Regency Hookah, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a positive shopping experience.

Our Return Policy:

• If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange.

• The item must be in its original condition, including all original packaging and tags, to be eligible for a refund or exchange.

• Shipping and handling fees are non-refundable.

Our Refund Policy:

• Once we receive your return, we will process your refund within 7-10 business days.

• Refunds will be issued to the original payment method used at the time of purchase.

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer service team at support@regencyhookah.com. We are always here to help and ensure that you have a positive shopping experience.

At Regency Hookah, we strive to provide the best possible products and customer service. If you are not satisfied with your purchase, we will do everything in our power to make it right.

At Regency Hookah, we are committed to providing fast and reliable shipping to all of our customers.

Our Shipping Policy:

• All orders are processed within 1-2 business days of receipt.

• For expedited shipping options, additional fees will apply.

• We use reputable carriers to ensure safe and secure delivery of your items.

• You will receive a tracking number as soon as your order is shipped, allowing you to track the progress of your delivery.

International Shipping:

• International shipping fees and delivery times will vary based on the destination country.

• Customers are responsible for paying any import duties and taxes that may be charged upon delivery.

Packaging:

• All items are carefully packaged to ensure safe delivery.

• We use eco-friendly materials whenever possible to reduce our impact on the environment.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer service team at support@regencyhookah.com. We are always here to help and ensure that you have a positive shopping experience.

At Regency Hookah, we understand the importance of timely and secure delivery. That’s why we strive to provide fast and reliable shipping to all of our customers.